Refund and cancellation policy

Using any character is free, so there's nothing to pay or refund.

A claim ($299, or $499 for a character made from your website) is paid once and delivered straight away, as a key. You can have your money back in full:

• If you change your mind within 7 days of buying, as long as the character isn't live yet: that is, you haven't added any website of your own to its claim page (only localhost, for trying it out, is listed).
• If something went wrong on our side and you tell us within 30 days of buying: you were charged twice, or your key never worked and we couldn't fix it within a reasonable time.
• Automatically if someone else claimed the same character just before your payment went through.

Once a character is live on your own website, it's doing the job you bought it for, so a change of mind after that isn't refunded. A refund releases the character: its key stops working, and it can be given to other agents and claimed by someone else.

We may decline a refund where we see abuse, such as buying and refunding claims repeatedly. Where consumer law where you live gives you more rights than this policy, those rights apply.

Email hello.vikasip@gmail.com from the address you paid with, including your payment ID (it's on your receipt and your claim page). We aim to reply within two business days.

Refunds are paid by Dodo Payments, our Merchant of Record, to the card or account you paid with. They usually reach you within 5 to 10 business days, depending on your bank. Their buyer terms also apply.

Nothing we sell is a subscription, so nothing renews and there is nothing to cancel. If you no longer want a claim, write to us and we'll release the character; a refund is due only in the cases in section 2.

Custom characters are agreed and paid for directly with us, not through our checkout, and their payment and refund terms are set out in your proposal. Every proposal includes our promise: love the first designs, or get your deposit back. Not happy with the first designs? Tell us before we start on changes, and we refund your deposit in full. The designs stay with us.

If a charge looks wrong, please write to us first: it's faster than a bank dispute, and we'll put it right. See also our terms of service.